Responsible Gaming at sg99
sg99 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We offer a comprehensive set of tools to help you stay in control of your play at all times.
Our Commitment to You
At sg99, we believe that gambling should always be a form of entertainment — never a source of financial stress, personal harm, or family conflict. Our responsible gaming framework is built around one core principle: every player in Bangladesh deserves the tools and information they need to make informed decisions about their gambling activity.
All responsible gaming tools on sg99 are available free of charge to every registered player and can be activated immediately through your account dashboard or by contacting our support team at [email protected]. We do not question your reasons for using these tools — your decision to set limits or take a break is always respected, and we will never attempt to discourage you from doing so.
Gambling is not a way to make money. Every game outcome is determined by chance. Never gamble with money you cannot afford to lose, and never chase losses. If gambling stops being fun, stop playing and reach out to us.
Player Protection Tools
sg99 provides six built-in responsible gaming tools, available at no cost to every player. These tools put you in control — use one, several, or all of them at any time:
Set a daily, weekly, or monthly cap on how much you can deposit into your sg99 account. A limit reduction takes effect immediately; an increase requires a mandatory 7-day cooling-off period before it applies.
Configure automatic pop-up notifications at 30, 60, or 120-minute intervals to remind you how long your current session has been running. A simple, effective nudge to keep track of time spent playing.
Temporarily suspend your account for 24 hours, 7 days, 30 days, or 90 days. During a time-out, you cannot log in, deposit, or place any wager on sg99. The time-out cannot be shortened once activated.
Permanently close your account for a minimum of 6 months. Self-exclusion is processed within 24 hours. Once active, it cannot be reversed during the exclusion period — this is a firm commitment designed to protect you.
View a real-time summary of your session activity — time elapsed, total wagered in BDT, and net win or loss — so you always know exactly where you stand before deciding to continue playing.
Set a maximum amount you are willing to lose in a given daily, weekly, or monthly period. Once the limit is reached, sg99 will automatically prevent further wagering until the period resets.
Tool Reference Guide
Recognising Problem Gambling
Problem gambling can develop gradually and affect anyone, regardless of age, income, or background. The following signs may indicate that gambling has become more than entertainment. If you recognise any of these in yourself or someone you care about, please act now:
If you recognise three or more of these signs, we strongly encourage you to use sg99's self-exclusion tool immediately and contact our support team at [email protected]. You are not alone — help is available.
Gambling Safely — Golden Rules
The following guidelines help keep gambling a source of entertainment rather than a source of harm. Please read these carefully and refer back to them whenever you feel uncertain about your play:
- Only gamble with money you can afford to lose — treat your deposits as the cost of entertainment, not as an investment.
- Set a strict budget before you start each session and stop when the budget is reached, regardless of whether you are winning or losing.
- Never borrow money to fund gambling — this includes using credit cards, loans, or money intended for household expenses such as rent, food, or school fees.
- Take regular breaks. Step away from the screen every 30-60 minutes. Use sg99's session time reminder tool to help you track your playing time.
- Never gamble when you are feeling emotionally vulnerable — avoid playing when stressed, upset, tired, or under the influence of alcohol or any substance.
- Balance your gambling with other leisure activities — hobbies, sport, family time, and social activities. Gambling should be one of many activities you enjoy, not the primary one.
- Remember that the house always has an edge. There is no guaranteed winning strategy in casino games or sports betting. RNG-based games are governed by certified random number generation — outcomes cannot be predicted or influenced.
Underage Gambling Prevention
sg99 operates strictly as an adult entertainment platform. The minimum age to register and play on sg99 is 21 years. This is not merely a recommendation — it is a firm platform requirement. During registration, every user must provide their date of birth. sg99 reserves the right to request government-issued photo identification at any time to verify age, and to close accounts where the minimum age requirement is not met.
If you share a device with family members — including children or teenagers — we strongly recommend using your device's built-in parental controls, password-locking your sg99 account session when not in use, and logging out completely when you finish playing. Never share your sg99 login credentials with anyone.
21+ ONLY. If you suspect that a person under the age of 21 is using sg99, please report it immediately to [email protected]. We will investigate without delay. Accounts found to be registered to or actively used by persons under 21 will be permanently closed.
How to Activate Your Protection Tools
All responsible gaming tools are accessible directly from your sg99 account. Here is how to access them:
- Log in to your sg99 account and navigate to "Account Settings" or "Responsible Gaming" in the account menu.
- Select the tool you wish to activate — Deposit Limits, Loss Limits, Session Reminders, Time-Out, or Self-Exclusion.
- Enter the limit value or select the duration you want, then confirm your choice. Limit reductions and time-outs take effect immediately upon confirmation.
- If you prefer to activate a tool via email, contact [email protected] with the subject line "Responsible Gaming Request" and specify the tool and setting you want. Our team will apply the change within one hour.
There is no charge for using any responsible gaming tool. sg99 staff will never attempt to dissuade you from using these tools or suggest that setting limits will negatively affect your account standing.
Get Help — You Are Not Alone
If you feel that gambling is no longer enjoyable and is becoming a problem in your life, the most important step is to reach out for help. sg99's support team is available around the clock, every day of the year. We will listen without judgement, help you activate the appropriate protection tools, and guide you through account closure or self-exclusion if that is what you need.
Contact sg99 Support
Our support team handles all responsible gaming requests with complete confidentiality. Email us any time — we respond within one hour on average. The address below is plain text only; please copy and paste it into your email client.
[email protected]When you contact us, please include your registered account email address and describe the help you need. You do not need to provide a reason — simply telling us you want to set a limit, take a break, or close your account is enough. We will take care of the rest promptly and without question.
Self-Exclusion — Full Details
Self-exclusion is sg99's most comprehensive responsible gaming tool and is designed for players who feel they need a firm, enforced break from gambling. Once activated, self-exclusion cannot be reversed or shortened until the chosen exclusion period has fully elapsed. Please read the details below carefully before requesting self-exclusion:
Self-exclusion is a serious commitment and is processed with the full weight of that seriousness. sg99 will not attempt to re-engage you with promotional offers during any exclusion period. If you receive any marketing communication from sg99 during a self-exclusion period, please report it immediately to [email protected].
Play Responsibly with sg99
When you are ready to play, sg99 is here. Set your limits, use our tools, and enjoy the games you love — cricket betting, live casino, slots, and more — within a framework that keeps you safe.